I've had the misfortune of dealing with Davies Group on account of the fact that they were appointed by my insurer (AM Trust) as a 3rd party claims management company. I won't bore you with all the details. Suffice it to say, they seem to take pride and pleasure in treating AM Trust customers with disdain. They claim to respond to emails, for example, within 5 days, yet in the last 16 days their only proactive communication has been to tell me they didn't receive an important email attachment (even though it was attached to my sent item). I have tried chasing things up myself but the last time I tried, I only managed to speak to a chap who was helping out answering the phones, which seems to indicate they're understaffed. In my (admittedly limited) experience of dealing with insurance claims, this is the slowest, most painstaking process I've encountered. I could be forgiven, I think, for wondering if they're deliberately slowing things down at every available opportunity, possibly for commercial reasons. I'll be withdrawing my custom from their client, AM Trust, at the earliest opportunity, based entirely on my experience of dealing with Davies Group. I'm under no illusion that both companies probably view me as an insignificance but at least I can vote with my feet.