Really should be allowed to zero star a review 1 star ratings flatter to many con man companies. So past onto these through ladybird insurance brokers, also through the French insurance company they put me with. Our car was hit start august took them over 40 days to collect car so no courtesy car given now 66 days in cars written off god knows how long we will wait for a settlement figure to be sorted but am not holding out much hope, you spend hours on the phone past from pillar to post I think I have about 15 numbers for them now it’s a shambles and half the time you don’t even know you will be dealing with these till it’s to late and you have been past to them, complaint made 4 weeks ago to ladybird insurance 2 weeks later told it was pasted to these as urgent and told we would hear in 3 days or by letter in a week to acknowledge the complaint but they haven’t failed in being constant in failing this aswell …. By law they shouldnt be allowed to get away with making a lot of money but offer zero back to customers