I can only conclude this is a company who are struggling; either that or they have a complete ignorance of, or disregard to ethical business practice. My experience has been one of stress, frustration and financial loss simply caused by their lack of communication. They proved themselves to be quite engaging while they wanted something from me but once they got that and it then came to me wanting a reasonable enquiry answered by them (which they promised me) and payment, they went quiet and then even quieter still. They have failed to answer my communications, they have failed to address my reminders, they have failed to respond to and address my formal complaint (leaving themselves well outside of regulatory timeframes) and they have failed to acknowledge and respond to my Data Subject Access Request (placing themselves at serious risk of breach of GDPR and UK Data Protection laws). Each communication written to them has received an automated system generated response which confirms the business has received each one I have sent. All of this has been ongoing for 4 months now and I have reached the stage of wondering whether they actually have any claims or complaints handling staff in their business? Having given them good warning of my intended actions if they continued to ignore my communications, I have now reported their conduct to The Financial Conduct Authority, The Information Commissioners Office and their Board of Directors. In addition I have proceeded to leave reviews on various relevant platforms relating my experiences and should anyone else have similar experiences of Davies Group (I can’t believe I’m alone here), I would strongly suggest you consider a similar course of action.