Just awful. You are shuttled endlessly between a dozen assessors, contractors, approvers etc as they do nothing themselves and insist on repeatedly re-approving every steps, with weeks of delays at every turn. They never EVER communicate, even when they need details from you, so you have to phone them weekly just to make sure they are doing something. I get the strong impression they deliberately wait until chased to make any progress at any point. Lots of stupid delays, such as claiming not to have bank details even when replying to an email in which you sent them your bank details. At one point it looked like they were actually appointing a contractor to do something after months of repeated assessments, only to be told the contractor had decided not to do it and therefore they would have to start the entire process from scratch and would not start for many more months