Abysmal company stay well clear of them. I've been paying my home insurance for years. I feel like I've been treated like a criminal. Roof blew off in heavy winds in January 2024 phoned them up and told them what had happened and would like to put a cliam in. Water was coming into my home and damaged all my walls on the backstairs. Was told it would take three weeks to send someone out to even look at it. They told me I couldnt do any repairs on it in the mean time or my claim would be invalid. I explained about the water damage to my house and it was still coming in. Was asked could you not climb up on a ladder and put some tarpaulin on. I said I needed it fixed and would o do patch work to stop the leak. Then I asked for a drone to come round. Then I had to get up on a second floor roof on a ladder remove damaged roofing so I could put patches on to try and stop the leak. Sent pictures and videos of the leak and the roof before I did the temporary patches. Was told the drone came round took pictures and it's a no your not getting anything because the damage was already there. I asked to see the photos they said no. After 6 attempts of asking for them i finally got told ok but didnt them until a few months later. In the mean time I took out a bank loan out and got the roof replaced. Sent the invoice with all the proof. When i got the photos months later. They said it was already likr that before the storm. I told them the roof was not like that before the winds blew it off. Look at my photos and videos i had sent you as your drone took pictures of the roof in the process of me pulling bits up and putting temporary patches on. Was told no really sorry were not giving any money but because its took months to send you what you asked for we have awarded you £250 compensation. I asked has this got anything to do with my claim and was told no its because we took so long. See below As is discussed further in the attached, in recognition of the service you have received we have awarded £250.00 in compensation. Which has been raised and will be provided within the next 10 working days. However, if you remain dissatisfied with our outcome you are now free to escalate your complaint to the Financial Ombudsman Service should you wish to do so. Their contact details can be found within the attached letter. Its now been 21 days and still nothing I haven't even got the £250 I said I was dissatisfied. Am sorry to hear you remain dissatisfied with the outcome of the claim. The Damage to the roof happened in January its now the 15th of June I was awarded £250 for a full replaced roof and they didn't even give me that. Cowboys they will take your money and run. Any excuse not to pay they will do it. Maybe offer you a few hundred quid to shut you up. But I wouldn't count on getting even that because zI haven't. After review by a manager he has advised that on this occasion the decline on the claim would still stand after reviewing all the information provided. Then got this reply. I can see your claim is with our customer relations team who will review the claim in full and advise further. That's the last I've heard I'm now in the process of taking them to a claims court.