Incredibly bad customer service which has made a traumatic experience 100 times worse than it ever should have been. Our current loss adjuster (the fourth who has been dealing with our claim) has not responded to any emails or calls for over four weeks. The fire which destroyed our property occurred over a year ago and we have only received one payment (in Dec. '23) in the 12 months since a household fire left four properties uninhabitable and four families homeless and having to pay exorbitant alternative accommodation costs. Their massive delays, administrative incompetence and lack of humanity is beyond belief. Please do not go anywhere near this company.