AVOID AT ALL COSTS If you want a speedy repair on your phone I would strongly avoid this company very quick to take your money but absolutely useless when it comes to making a claim they seem to change 3rd party repairers all the time and well this new one are even more useless than all the old ones they question you and how your phone has broken take 7 days to get back to you then you are made to wait another 3 days for details on where to send your device I am still awaiting that hence this review god knows how long they will actually take to repair my phone screen perhaps another 14 days AVOID AT ALL COSTS UPDATE YES HERE WE ARE ON THE 15/9/2024 STILL NO PHONE SUPRISE SUPRISE FOR A REPLACEMENT SCREEN TAKING NEARLY 3 WEEKS WITH THEIR REPAIR CENTRE RUNNING AT NORMAL CAPACITY AS STATED IN MY EMAILS SEE BELOW We are currently within normal capacity and are not expecting any delays in handling and processing your device THEIR OWN WORDS MY DEVICE WAS MENDED LAST WEDNESDAY 11/9/2024 APPARENTLY I EMAILED YOU YESTERDAY TO SAY WHERE ON EARTH IS MY PHONE AND I THINK THIS SORT OF WAIT TIME IS UNACCEPTABLE AND WAS LIED TO SAYING MY PHONE WAS SENT OUT TO ME ON 11//9/2024 TOTAL LIE AS I DONT HAVE IT AND SUPRISE SUPRISE THE TRACKING LINK YOU SENT ME SAYS THEY ARE EXPECTING IT WHY LIE TO ME SAYING IT HAS BEEN SENT OUT TO ME WHEN IT OBVIOUSLY HAS NOT SO IF YOU DECIDE TO POST TO ME ON MONDAY 16/9/24 I WILL NOT RECEIVE IT TILL 18/9/24 MAYBE IF IT EVEN GETS SENT OUT SO MY FACTS ABOVE ON FIRST REVIEW PART OF I WILL BE WITHOUT A PHONE FOR 3 WEEKS WILL BE CORRECT DO NOT TAKE OUT ANY FORM OF INSURANCE WITH THIS COMPANY ESPECIALLY MOBILE PHONE INSURANCE AS THEY ARE A COMPLETELY INCOMPETENT COMPANY THEY ARE QUICK ENOUGH TO TAKE YOUR MONEY FOR YEARS BUT WHEN IT COMES TO WHAT YOU ARE PAYING FOR THEY DO NOT FOLLOW THROUGH IN A SATISFACTORY MANNER IN THIS DAY AND AGE IT IS VERY VERY INCONVENIENT TO NOT HAVE MY PHONE FOR 3 WEEKS BEARING IN MIND AFTER PUTTING MY INITIAL REVIEW ON HERE I HAD A TELEPHONE CALL STATING THIS REPAIR WOULD BE TREATED WITH PRIORITY AS THEY WERE NOT SURE WHY IT HAD ALREADY TAKEN A WEEK (then) TO EVEN GIVE ME DETAILS ON HOW TO GET MY DEVICE TO THEM WHICH YOU HAVE TO WAIT FOR THEM TO GIVE YOU ACCESS TO A PORTAL FOR MY CLAIM INFORMATION IF THIS IS BEING TREATED WITH UPMOST PRIORITY I HAVE NOTHING MORE TO SAY APART FROM PLEASE SEND ME MY PHONE BACK AND TO EVERYONE THAT READS THIS IF YOU ARE STILL CONSIDERING GOING THROUGH THIS COMPANY DO NOT DO IT YOU HAVE BEEN WARNED !!!!!!!’ UPDATE 17/9/24 STILL HAVENT GOT MY PHONE BACK APPARENTLY ITS MISSING NOW BUT IT IS ALL ROYAL MAILS FAULT !!! Update 20/9/24 Still no phone it’s not Royal Mail fault as they haven’t even received it it has been stolen by someone in this scam company someone somewhere has a lovely brand new phone worth £1300 no help at all email address they have put on their reply to me is invalid suprise surprise AVOID THIS COMPANY AT ALL COSTS