I rescheduled delivery date ( as per options on dpd website) but parcel still delivered anyway. Delivery guy then left parcel in disused shed at back of house without informing me. Spent over an hour on Christmas Eve trying to track package-contacting neighbours & redirected to a totally unfit for purpose 'web chat'. Rang dpd 3 times-I did speak to a most helpful lady eventually who informed me that the package was in shed. Suggested Action: Don't put options on website that are then not provided to customers, inform delivery personnel of hassel caused to customer by their actions ( or lack of) & discontinue using web chat- robotic & useless. Would not recommed dpd to supplier.