“It gets worse and worse with this bunch! I moved from Edinburgh and DPD were fantastic so what’s different in Ireland. Firstly when you ask to change delivery day they ignore you and deliver on the original date, this has happened twice. Secondly I then one parcel was en route to Castlereagh for 4 days ! And finally the old “we tried to deliver nonsense” no you didn’t I didn’t get the text to say it was out for delivery as normal and I was home. When the standard 5:30pm we tried to deliver text comes through it tells you to put the calling card number in - of course there was no calling card because you didn’t call. Your customer service isn’t online at the weekend 😂 give up on DPD Ireland you can’t do it !”
“The customer service is terrible. I can’t arrange pick up from my location, so I decided to go to their spot. They told me they work, the next day they told me the other thing - they could not send my parcel, even though I booked an order! What the hell is that?”
“Overall unreliable and dreadful customer care. I sent an important gift abroad, they returned it in error. I asked if I could collect the large box myself from the depot so as the item would not get damaged in the rain. Came home last night to find the damp box dumped at my front door.
Never using them again.....”
“Would give zero stars if choice was there.Some neck calling themselves a delivery company never once had a parcel handed to me personally.Should rename themselves dump and run.When I have confronted drivers I found their attitude apalling”
“Poor customer service. Delivery for 10-11 am never did. When I rang they made a lot of excuses. Let me walk far from my home for the delivery package.”
“Absolute joke of a delivery company, Moved into a new place so ordering things to get setup. Dealing with 3 other delivery services with no issues, DPD are the only company that refuses to even attempt to deliver the package, customer support is a 404 error. Please avoid at all costs if you are able”
“Two text messages saying they tried to deliver. We were home both times and have CCTV at the front gate. No sign of them. Always seem to get failed delivery texts at 5.30pm. I suspect they fall behind and just sit in their van and mark deliveries as failed attempts. Worst delivery company in Ireland”
“Zero stars!
They marking some deliveries as failed, saying that they attempt to deliver but no one was home, i was home and have cameras around the house, no one came!”
“How is it that an international shipment arrives in Limerick, 50 km away from me, I receive an e-mail that I will receive it today, nobody shows up, and a week later on the tracking website it turns out that it has been returned to the sender.”
“the worst delivery, couriers can't wait 1 minute for you to bring the parcel from the garage. We'll arrive tomorrow.... I don't recommend it especially if you live in Youghal”
“Parcel sent with dpd to Germany was not delivered, we were told drlivery address did not exist although they had delivered to it on 2 other occasions. Requested refund and given another company to claim back from seemingly a 3rd party, wasnt aware of this. Item still not returned to me either. I wont be using them again.”
“Yet again DPD left my parcel in the WHEELY BIN at the end of the drive
Did not drive to to the house to deliver at the front door, unbelievable. The drivers for proof of delivery post photos of said WHEELy BIN. They have ofter left parcels ON TOP OF THE WHEELY BIN. Large items are driven up to the house. I have informed the company of this and as yet they have done not replied. Have probably had parcels dumped by refuse collection or taken from the top of bin, how would I know? UNBELIEVEABLE”
