Very poor service. I accidentally sent a parcel to a customers billing address so I called up to try and redirect it. I got through to a customer service rep who did help me and said she can redirect it and that it will be delivered to the new address but might take a bit longer. Over the next few days I followed the tracking as it went back to the Athlone depot so it could be redirected to Dublin. Then I started to see "cancelled misdirect" and "re routing" messages. I eventually managed to get through to someone who was completely useless. All I wanted to know is that it was going to Dublin as arranged on the previous call a few days earlier. The tracking messages clearly made it appear that the original redirect was being cancelled and it was being shipped back to the original address. After spending 30 minutes trying to explain she said I should ask my customer to call up. I don't know what that was going to achieve. Then she tried to ring the Dublin depot but couldn't get through. I eventually got the number and called the Dublin depot myself and was assured that yes the package will be redirected and delivered to the redirected address on Tuesday. Checking on on Tuesday I again see messages about the package travelling through the network and then out on the delivery truck in the wrong location. So the package was originally at location X and I got it redirected to Dublin and they redirected it back to location X all whilst telling me it will definitely be delivered to Dublin. How difficult can it be to re route something!!! Numerous phone calls and emails were made and notes left on the ticket. I just can't understand it.