Beyond useless. I would think that most of the good reviews here are bots and strategic process to keep a rating high. They 1. say they attempt delivery , send email , then cancel it and state driver couldn't contact you - no missed call - what is he using to contact me - morse code? 2. not able to contact driver or depot 3. chatbots are intentionally clueless 4. online agents ask you to ring their depots to sort out DPD mess , 5. They don't know what they are doing - avoid. Their management should be embarrassed - look at the reviews for Cork depot of DPD. The problem is not enough serious competition so companies are stuck with these idiots.