Very bad experience, I have a package should deliver on Friday last week, sadly, from customer service when I called, the driver has car accident, my package can not deliver at Friday. The customer service( they are not given they first name) promise me my package will deliver on Saturday. OK, I understand and I will wait. So I called Saturday ask when it will be deliver. The situation start to change, the customer service doesn’t know when my package will be deliver and just saying may be deliver at Saturday. I can not wait all day in home for some thing may or may not been delivered. And the package is life plant, I really need them be here asap.so I try to ask, can they give me a confirmation about when can be deliver to me. They start to sound Impatient and treat me like” if I ask my package deliver on time I have no sympathy”, And hung up my call. It really make me feel bad about this. I called on Tuesday next week, same happens again, they just say “may” deliver to me on Tuesday. The phone was miraculously disconnected 3 times, at end hung up on me again. I am paying customer, I just want my delivery been delivered. Is it wrong? No information been given when accident happened, no information been given after accident happened, bad customer service and unprofessional( I called DPD Cork office), bad or may be no SOP for this situation.