If I could give 0 stars I would. Parcel was out for delivery. Driver waited no more than 10 seconds at the door and took off again. Didn't even have a chance to get to the door. Then I selected to collect it from a collection point. I collected it the same day it was dropped off at the collection point. And every day since, for a whole week I have been spammed with emails and texts saying to collect it even though I already have. I called dpd to enquire about it and the first 2 calls they ended immediately. The 3rd call I was put through to a customer support person who was less than helpful. He told me that 10 seconds is " possibly enough to wait around". And then proceeded to be of no use and hung up also. Absolutely disgraceful service as per usual with dpd. Its a shame to even call it service because its only a lack of service at this stage!