Avoid Avoid Avoid
I was trialing DPD as a replacement courier service in our company and here are the faults I have found:
- Rescheduling collections actually, generates new collections and does not cancel old ones.
- Scheduling pickups days in advance is inadvisable: they attempt collections sooner, confusing intended senders.
- 1 of my 13 deliveries were abandoned on a letterbox and not delivered to recipient.
- 1 of the other deliveries were delivered to the doorstep of the wrong house
- No signature service guaranteed
- Agents try to shoehorn you into a claim rather than a re-pickup
- I was told that DPD acknowledge the loss of the package and would pay the value: When claim was made, DPD will not accept an invoice as proof of value with product serial number.
- Response times from DPD's Customer Service time is over a week. And I received only one response.
I'm also a little frustrated that my previous review was removed without providing reason or notice
4 years ago
DPD Ireland has a
1.3
average rating
from
249
reviews
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