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Andrew Harley
Smooth ordering and delivery which was timely and well communicated. We paid for a 7x7 Dutch barn shed and also paid for it to be treated in preservative at a total cost of more than £1200, good value but certainly still a lot of money to us. The shed arrived and the first thing we noticed was that the preservative was still tacky as we unloaded the shed sections. The driver said that this was because it was still being painted as it was being loaded for delivery. Some pieces were well stuck together and pulled the preservative off of some of the pieces when we pulled them apart. I had to purchase more preservative at additional cost to rectify. During assembly we had a big issue with the corner sections not pulling together as they were very bowed even though we assembled the shed within 24 hours of delivery. We ended up bolting the sections together as their was no way the supplied screws were ever going to achieve this. We had two roof bearers missing (one was broken through a knot in the wood but had still been painted in preservative and sent even though it was in two pieces??) I had to go to my local timber yard and get replacements at my own cost. The roofing felt was like paper and tore when you moved it, I ended up replacing this along with the supplied glass which was again very thin and brittle. (I didn’t feel happy leaving in the supplied glass as the kids go into the shed and I was concerned about safety) All in all, not a great product or assembly experience, in my opinion the quality is best described as cheap. A shame because with better quality materials and a few more quid on the asking price it could have been so much better. I did not feedback to elbec at the time and have only been prompted to leave this review after receiving a follow up email from elbec asking me to leave feedback some 3 months after delivery. I did not contact elbec as be honest I didn’t want to have to wait for redelivery of faulty parts mid build and to be honest if a company is happy to send out such a poor quality product, I don’t really want anything further to do with them as they will not be getting any further business from me.
1 year ago
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elbec garden buildings has a 4.4 average rating from 1,605 reviews

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