The website is easy to navigate and generally quite clear. The photo-shopped images of each product on a generic garden background are a little off-putting and not entirely useful, but it's not a big deal. The shed I chose was a great price and arrived on the day it was supposed to with a helpful delivery driver. The shed itself is good quality even if the photocopied instructions which I received were a little mixed up and therefore hard to follow. Why wasn't there a proper instruction manual? My issue with the shed is that it's taking water up from the bottom, even though it's on a solid base, so several of the joints in the corners are constantly damp. The shed roof and windows are waterproof, so it's not really a big deal. The reason I am a bit annoyed is that I contacted Elbec directly twice via their website and once on the phone and every time they ignored me completely. No acknowledgement, no call back, no explanation. Maybe the shed is fine, who knows, but they don't get in touch so if I had a bigger issue I wouldn't expect any help from them. Therefore, I would think twice about ordering from them again.