Ordered a corner summerhouse on line during lockdown. Unable to actually view before buying but managed to find someone locally who had purchased one a few years ago. (We knew what we wanted and how much we were willing to pay.) Original delivery date was selected some 6 weeks later but this extended almost immediately to twelve weeks. Around the original DD I E-mailed Elbec and said we were able to accept an earlier delivery if available and two days later I received a phone call saying could we take it on Friday of that week. Delivered as notified on the dot of 0730 by one man who refused (very politely) any assistance. All parts checked and found OK apart from a few lengths of trim which were hopelessly warped due to rain ingress. The roof and floor panels were extra-waterproofed before assembly and the wife and I built it over a very hot weekend, with a neighbour to assist in lifting the roof panel. Apart from some creative thinking needed to screw the wall panels and door assembly together, it all came together. Painted with two coats of wood preservative within a couple of days and we are very pleased with the result. We didn't need to contact Elbec for anything, B&Q are very close by and we were able to replace the warped trim quite easily. Overall, good value for money and we didn't need to contact customer services at all. Limited construction information given, but it was fairly straightforward (apart from the front corners). It has been rained on heavily and frequently since building and it appears to be water tight. I would suggest any purchaser buys the optional floor "boot" pack to raise the assembly from the base and with hindsight, a more heavy duty roof felt.