I bought a shed from Elbec Gardens which was delivered and provided by Shire Garden Buildings. They delivered a shed which had broken and missing items. I reported this straightaway and was told by Elbec that I could not get the missing/broken parts for another 7 days. It in fact took 10 days. After the wait they delivered wrong items. I sent several emails and wrote to Mr Smeeth CEO of Shire and received no response. I still do not have a complete shed. I am sure many have had good experiences but you only really know how good they are until an issue/problem needs to be resolved. Since posting my review I was contacted by Elbec who are in the process of resolving my issues so I have upgraded my rating to reflect that. I think much of the problem comes from Elbec sourcing the shed from varying companies and it is not made clear who the point of contact is if there is an issue as you receive emails from both companies. I ordered two sheds and this was the case in both instances. Also if parts are missing/broken then please be prepared to wait. Elbec have informed me that this is stated clearly on the website and in their terms and conditions.