The elbec garden buildings website was easy to navigate and the ordering process was simple. However, there was an extremely long delivery time for my building. Additionally, when it arrived, it was partly damaged, and some ready-assembled parts were badly constructed and I had to contact the company for replacement, etc. This was passed onto the manufacturer, and indeed most of the problem is with the product itself rather than elbec, It was not made clear in advance that to validate the anti-rot guarantee, the wood, although dipped in a preservative, needed to have a waterproof anti-rot treatment on top of this before it was painted. The anti-rot guarantee is about as useful as a chocolate teapot because the manufacturer can't guarantee something they haven't done. It's like guaranteeing a waterproof watch but only if the wearer seals it before use. I would suggest that elbec requires the manufacturer to perform this process prior to delivery. The instructions, according to my landscapers, were terrible. They were trying to make sense of four sets of instructions that they had to cobble together to make this hybrid building. Certain fixtures weren't even explained and they had to back-track on what they'd done several times to add them in. It wasn't clear that we would be left with an extra end panel and window panes. I'm annoyed that I paid for something I didn't order. I was left with a shed, that although made of tongue and groove, had holes in it where knots had popped out of the wood and required filling, gaps around the windows and in particular the roof window of the greenhouse part is badly designed and leaks when closed. I note I'm not the first to complain about the window leak. Whilst the design is suitable for my needs, I'm disappointed that I didn't receive a better-built product for the cost.