I bought this product as it seemed to be better quality and a lower price than another very similar summer house I saw on Amazon. I called to ask what the optional treatment was and whether i would need it if painting the summer house with Cuprinol Shades and the lady I spoke to told me the wood treatment option was unnecessary for me, which was very helpful. The web site said it is "usually deliverd in 3-10 working days" but in fact it was about 12 days, though I wasnt ready to erect it earlier anyway so this didnt matter too much. I had a phone call in advance of delivery to say that the driver would contact me on the friday before to confirm if it would be delivered on the following Monday or Tuesday but he never called and just turned up with it on the Monday! That aside the product is of good quality and the written instructions are sufficiently comprehensive and easy to follow. However some of the pictures look like a photocopy of a photocopy so are not all that clear and less than helpful sometimes. In some cases you are unsure whether the pictures shows the inside or outside of the summer house and it takes a bit more effort ot work it out. End result is a very nice looking product and I am happy with it and would buy it again, though hopefully that will never be necessary....