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Mr Bill Robinson
Initially I was happy with the purchase of a shed from you. What I am not happy about is the lack of communication about when the large product package would be delivered! During a phone conversation with Elbec, I was told that I would be contacted and informed when the product would be delivered and that contact would probably be by Friday 18th March and delivery would follow after communication with me. Well today I received a phone call from my daughter's mother at the delivery address telling me that the order had already been dropped off today 17th March, and left against the front bay window of the property. There was no communication with me at all and as no-one was at the property, because of work commitment, it was left exposed to public view and the weather without protection. If I had been informed predelivery, as promised, I would have been there to receive it and put it where it was meant to go, out of site and protected!! As it was so late when I was able to move it, I was unable to check the contents, but will do so tomorrow. If there is any problem at all with the contents, I will be in contact with you at my earliest convenience. I will also give a true review of the product when it has been assembled and installed. I very much hope all will be as good as I expect so that my review can be as positive as possible and there will be no need to get back to you for anything other than a good report and satisfactory review. Yours respectfully, William Robinson.
2 years ago
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elbec garden buildings has a 4.4 average rating from 1,605 reviews

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