Very poor service, your sending me a review form for something I don't yet have and you have cancelled delivery of twice now. You refuse to acknowledge any blame stating its manufacturing or its machinery braking down. I have organised men twice to be onsite to take delivery and erect sunhouse and twice you have failed to deliver.Customer is obviously extremely unhappy as well. You cover yourself by saying until it's delivered customer should not make any move with respect to organising any works towards erection etc of structure. You also refuse to accept any blame for your lack of customer service. I was given a have it or don't have it feeling from staff showing no respect to the fact you have had my money for a long time now, some kind of acknowledgment of blame must eventually be layed at your door but you blame the other person all the time. I have lost over £400 in hotel bookings for staff as we are away from base for this installation, I was tolled I should have waited how can you wait to organise hotels and staff without booking things. In short I am expecting some kind of compensation because I have to explain this to customer and lose money on hotels, your policy of no blame doesn't cover your commitment to customer service etc. I hope you have decency to reply to this if only to show some sort of customer service,