Delivery issues and cracked wood for our Christmas present play house for our kids. First only the panels of the playhouse were sent, no screws or facia etc. the customer service team were prompt and helpful, though the delivery of those items ended up taking too long to get to ours before Xmas for me to build the play house, so had to buy the screws myself so we had something built for Xmas day. Then getting ready to build the house, we noticed the front panel of the playhouse had a cracked in the wood. See photo. At this point it was way too late to get a replacement and felt I could use some brackets to support it so decided to continue with the build. Next we received the screws and handle etc but no facia kit. So had to contact the team again and then wait for them to send it out. Overall pretty poor apart from the polite Customer service team.