We recently purchased a Shire 8x6 wooden greenhouse from Elbec. Initially the customer service was great. Regular updates and delivery on time. However, it then started to go down hill. 1. Parts missing including both automatic window openers. 2. Paint job (which we paid a considerable amount extra for), had a lot of drips in places. 3. Window openers leak. 4. Wooden benches (again which we paid extra for), held together with a single nail in each leg and very rough sawn timber. Customer service kept on blaming the manufacturer even though they Elbec were the supplier. They wouldn't offer any kind of gesture of goodwill for the poor paint finish apart from a free additional bench (which we didn't want) and which, when it arrived, hadn't been painted. I could go on, but it is a shame that after spending over £1500 (it would be £1700 if we were to purchase today), the experience has turned quite sour. The greenhouse is still leaking too.