All staff we have come in contact with have been friendly and great. Sales man who came out was nice, friendly and honest with us. Engineers who fitted heaters were early (but called to make sure that was ok) fitted everything quickly and ask my opinion on what I wanted plug socket wise and where about on my wall. I don't need to worry that it will be cold when I come home or if we get a sudden cold snap at night I know my kids will be warm. I had to email cause my son had wreaked the manual and they quickly responded and emailed me a new one. It was costly but honestly was worth every penny and the payment plan we got offered is great too cause we can pay it off early if we want to.