Absolute shambles from start to finish whenever that will be. Ordered garden table and chairs, 2-4 weeks for delivery. Delivery was delayed and no updates . Constantly had to chase, lots of promises and nothing. Eventually got the delivery and the glass top for table has large chip out of it and numerous parts of the rattan was covered in rust. Not to mention one chair very wobbly to point uncomfortable to sit on. Missing items coals for firepit, furniture cover and umbrella. Back and forth via WhatsApp as their phone lines don't work and I was told they would send out missing items and replace damaged parts. Had to constantly chase and eventually got the missing parts but was told an engineer would come out to inspect the furniture. Took a day off work for the engineer. Heard nothing, WhatsApp messaged them to be told no engineer was coming and they were arranging a day to collect the full order. This was advised to me after i had wasted a days holiday from work. very cheeky attitude on WhatsApp. I would advise if you are thinking of ordering with this company to seriously think twice. I have never wasted so much time in my life trying to get something resolved for them to then say they are not willing to resolve it and I have no option but to allow them to collect the furniture leaving us with nothing. They really do not care about customers. Stay away from Furvell Home !!
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