I’ve never had such a dreadful experience with a company before. I ordered a dining table set from Furvell at the end of May and didn’t receive the full order until the end of August – three long months of waiting! The communication was almost non-existent. Every time I reached out for an update, I got vague promises that the product would be delivered "soon," which never happened. When the delivery finally arrived, to my shock, they only brought two chairs instead of the full set with the table! I then had to wait another month for the remaining chairs, and when they finally arrived, the quality was horrendous. The chairs feel unstable and unsafe to use. To top it off, I was promised a partial refund for the absurd delay, but the company has vanished – no follow-up, no refund, nothing. What’s worse is that two of the chairs arrived faulty, and instead of replacing or fixing them, the company only offered to collect them, leaving me with even fewer seats. It's absolutely absurd. They have zero interest in resolving customer issues. And as if the experience couldn’t get any worse, I ordered champagne-colored chairs but received light grey instead. I tried contacting them about this mistake, but of course, I was met with silence.