As a birthday gift for my brother, I purchased the Sweet Breakfast Gift Basket. To the basket, I added 40$ worth of Gourmet Items, carefully selected by me according to my brother's taste. My brother's birthday is on October 6. I placed my order on October 4. Upon finalizing my purchase, I was informed delivery would take 2 business days, so I was right in time to surprise my brother for his birthday! My gift was delivered on October 10. I was already trying to get in touch with the courier service that Hazeltons chooses to work with, but had no luck there (user-unfriendly website, limited information, customer service chat is a bot and with limited options). I contacted Hazeltons on Monday the 9th of October, because I believe that a company that works with FOOD delivery needs to be accountable for delivering good quality, fresh food. I was concerned that my brother would end up with a basket of stale muffins and expired dips. Got an answer from Regina G. on October 10, saying that my order had been delayed while in transit with the courier due to "unforeseen circumstances". She thanked me for my patentience, and that was all. In my original email to Hazeltons, I addressed my concerns about the quality of the food that would eventually be delivered, since it was taking extra time for the basket to reach my brother. It is not nice to think you have spent 140$ on something that won't be nice, good, fresh, edible even. In her reply, Regina G. did not address any of my food-related concerns. I wrote back and asked for a refund. Regina G. refused to give me one, and upon my insistence, she stopped replying. My brother finally got his gift at the end of the day yesterday, and to our surprise, he got something different than what I originally ordered. The items in his basket DID NOT match the items described in the website for the Sweet Breakfast Gift Basket. In addition, Hazeltons made their own choices regarding what extra items to add, so the CAREFULLY selected Gourmet Items I have chosen (and paid for) were replaced by whatever Hazeltons had laying around. Needless to say, the muffins were stale (and it says on their website, "Our handmade muffins are tender and sweet and have a satisfyingly crunchy. In other words, the perfect way to start your day.", well not if they are stale and old!!). At least we did not have to deal with rotten dips, because they simply decided not to send them (even though I chose and paid for them!!). Honestly, save yourself some frustration and go purchase your things somewhere else. Good luck, fellow customer.