I ordered a gift basket for my friend’s birthday. I tracked the order and discovered that the basket was not delivered as there was no reply at the door of the condo. My friend confirmed that her door buzzer is faulty, but the door was open for access and no phone call was received. I contacted Hazelton’s to see what the next step would be. Very unhappy to be told that there would be a $20 redelivery charge or I could have a partial refund ($17 deduction!). Reading the other reviews on Trustpilot, my friend has probably had a lucky escape. Dreadful customer service and a total ripoff