I experienced severe disappointment after purchasing items from https://www.hazeltons.ca/. A gift I had prepared in advance for my daughter's birthday was delivered on a different date than specified, and worse, the delivered cake was squashed. The company mentioned they could only refund 50% of the squashed cake. Despite several requests, a refund for the damaged cake was eventually processed. However, this event was intended to bring joy to my daughter, but it ended in complete disappointment. Furthermore, the thoughtfully written card message was not delivered.