Sent a basket worth over $200 to a customer that fell ill and the package bounced around for well over a week only to have my sick customer have to go to the post office to pick it up. The live plant had several flowers fall off and it looks sick as well as the baked goods were smashed in the boxes. The company did nothing to help, simply advised to keep trying the shipping company with whom they hired. It was supposed to be 2 day service and it ended up being 12 days with a live plant and baked goods. I asked about a potential partial refund as they did not deliver the package or possibly a credit and was told the only way they would do this is if the basket was been returned to their warehouse. at my expense. They did not care that the package was bouncing around the province, they did not advise that there may be an issue with the delivery address which was a town...not like a farm or somewhere rural). Completely unprofessional and only cared about "send us a review". Well, here is the honest review. The recipient was supposed to have a nice gift to brighten their day as they go through extremely tough times and this only created them more grief. Enjoy this honest review...I hope you don't delete it.