If there was a negative number, I could use it. I would rate their service the lowest possible. The baskets appear to beautiful on their website. However unless you pay the $150-$300 shipping fee for overnight or one day delivery (regardless of whether it’s available in that location) they do not care what the status of the package is once it’s delivered. I communicated by phone and email and they repeatedly told me that a ceramic planter was a perishable item. They didn’t seem to care even when I provided a definition of a perishable item. The gift was totally ruined. Buyer beware!