My experience was bad in the beginning but turned out fine after I wrote a horrible review. The company is good and the products they sell are awesome. So, I guess I was a bit unlucky with my first service. I will share the story later. After my review the director from IDS texted me. I felt special, thank you for that. He immidiatly took the shoes back and transferred the money for the shoes. Nevertheless, I lost money (Zoll in Germany and delivery-costs) and time because of the first service-lady. Here’s the story: I needed help so I asked the service which width I need. They told me to measure my feet. I took two pictures and on each of them I put the measure tap on two different parts of my feet. So, THEY can decide which part I need because THEY are the specialists. They told me the size and I ordered on their recommendation. I paid a lot of money because I've ordered from Germany. The shoes were delivered, and they were too big. Way too big. There is no chance to wear them. I texted the service again. We texted a lot and they didn't want to admit that it was their fault. At some point the service said, 'at your PICTURE (singular) there is 22,5 cm'. The service admits that they just looked at one picture (obviously the wrong one) and did not even take the time to read my whole email. I asked them for help, and they did not take me seriously. I pointed out their mistake and said that they did not read my whole e-mail. Even though they should've noticed that I put the measure tab on the wrong part of my feet. They are professionals and should know those things. Meanwhile I learned this after the wrong purchase because I analyzed my feet, the photos, the part where the tab was on my feet compared to which part my other dancing shoes are holding my feet. By the way, I've also sent them a picture wearing my other dancing shoes. After this discovery I guess the service noticed it really was their fault. They’ve sent me a coupon of five dollars (or something like that) FOR MY NEXT PURCHASE. As I said, I guess I was unlucky. The shoes I already owe are from IDS and these are the best dance shoes in my mind. The quality is awesome. I would always decide for this brand again. But next time only if I know exactly my shoe size.