Ordered 4 pairs of shoes of which 3 were exactly what I expected. The fourth pair its heel type was not what I expected, I ordered Ultra Flare which I though was a broader heel, as the Flare heel as far as I know it, is going wider at the bottom. Ultra Flare, however, turned out to be a slimmer heel... wish I had found the page with the heel types before ordering... However, the returns procedure was quite alright and the sales customer service was friendly, quick in responding and informative. As the return is still on it's way I can't judge about the handling yet. International Dance Shoes quality is very good and for a very nice price. The shoes can be customized which is very customer friendly. There are several models for the ballroom shoes, SuperStar is a bit more for slender feet and the Classic is a bit more rounded. All in all I really like the brand. They also are open to orders with the shoes they still have in stock. Even though the factory is closed now, I could still reach the customer service.