Recently I had ordered 2 pairs of latin dance shoes and was not the perfect fit...but because I ordered them in Narrow, I thought, like every other company... I couldn't return them, so I decided to finally order a 3rd pair in extra narrow. I had got an email saying that I would have to pay an extra fee. I asked the person if just for this one time, this small fee could be waived, since it's already my 3rd pair of shoes I would be buying within a month... I was refused... At my disbelief and disappointment, I cancelled my 3rd order and decided to go back with the previous dance shoe company I was buying my dance shoes before. It's very sad to see that such a big and renown company like International DanceShors, was not willing to accommodate a new client that obviously would be a returning client over and over....