IDS were great from start to finish. I ordered a pair of shoes that were sadly slightly too small for the performer who I was buying for. IDS were very helpful when I got in touch as I would require a custom make for any larger size. I was able to send an outline of the peformers feet with the shoe size she usually wears and IDS made a brilliant pari of shoes and were able to ship them several weeks earlier than the initial estimate. I bought white shoes with the intention of dying them to colour match to an existing dress, so the included fabric samples were incredibily useful (it's surprising how many dance shoes don't include this) All round a great product and fanfastic service.