I wanted to love the shoes (Bella in IDS heel) however, the size I ordered was too tight on my toes and front of foot. I had previously tried this size and it worked well. After reaching to customer service I was told they updated sizing back in 2020 and they said the shoe I previously tried on was probably a model using the older sizing. I was disappointed when they told me that even though the issue was probably their new sizing chart, that they would not help exchange this with shipping covered by IDS. Because the shipping cost between the return and exchange would equal getting a new shoe I decided it was not worth it, especially because I was nervous the exchange would also not fit correctly. I tried using the shoes in hopes that after they break-in a little they would work ok but after some time it caused too much pain on my feet and also I noticed the fabric was very easily starting to have threads peeling.