Bad customer service, waited 20 min for someone to answer my call. When I'm trying to switch phone carrier and asking for account number and PIN number, I can't pass the 'verification questions' and they won't give me the information I need. Do they really want to give me my account number and PIN number, so I can transfer my number to another carrier and they lose a customer? I don't think so. Bad network with more expensive phone plans than other phone carriers, paid $50 for unlimited network, but it's not really 'unlimited', network always goes out by the end of the month, can't use cellular data to open any applications on my phone. Can't renew phone plans properly, payments won't go through on the website. Called the customer service, and EVEN THEY CAN'T MAKE THE PAYMENT GO THROGH when every information is correct, what a joke. This is the first time I ever write down a review, and you can see how bad this company is. So if you care about getting a good service and not having a phone carrier ruin your day, don't go with Lycamobile.