I traveled to France / Belgium the 9th September driving returning to the UK the 14th September.After I arrived in France I could not connect to the network (error message : Not Registered on Network). My phone is a SAMSUNG DUOS. I then spent a significant amount of time trying on my phone to register on the network via >Settings>Wireless and Networks> Mobile Networks>Network Operators . As well as trying every alternative option in > Network Mode. I then went to a mobile shop for advice , they spent 20 mins trying to resolve the issue without success. The next step was to contact Lyca France by email on 12th September . They acknowledge receipt of my request but never contacted me again. On my return to the UK I called Lyca UK help when the phone was evenualy answered (15mins) your operator was brusque , pretty unhelpful and after two attempts to walk through a solution without success. At this point she said she would log the issue to be followed up , I presume by your second level support . More than two days have passed with no news so I rang again . When I eventually got through (12 mins) to your agent he told me that the issue had been logged as a difficulty in navigating through the Mobile Network menu. It seems that no further action was taken , I was left hanging with no phone. This is appalling customer service and completely unacceptable. I asked your agent to provide me with the PACID so that I can move to a more reliable provider . I was then told that this would take 24hrs, with no possibility of doing it faster., I requested that the ID was sent to me by email as I could not receive text messages only to be told that this was not possible and that I would need to call back tomorrow. In addition I would forfeit the balance remaining on the SIM, when I challenged this and asked to speak to a manager I was to by the agent to refer to the T&C's. This issue has taken up hours of my time , it severely disrupted my time in France and Belgium. Not only has this situation been highly frustrating and stressful, there has been a complete lack of customer service or support from Lyca. BASED ON THIS EXPERIENCE I DO NOT RECOMMEND LYCA Phil J C