On December 24th I recharged my lyca with 35 euros but at the same time I called and asked for a refound (order 88427094) because I already had credits. The attendent told me that in 10 working days the 35 euros would be in my account. I called the other day and they told me my order was approved and I would receive the money. Once again I waited and received nothing. Today January 16th, I changed phone companies and I receive an sms from lyca informing me that the process cannot be processed. It is absurd. Lyca is punishing me for changing and not giving me what I asked for 25 days ago!!! Lyca only remembered that I asked something when I switched. This is a robbery. I was super patient with this you asked me to wait and now lyca said me that cannot process... Yes you can process you have my bank acount number. This is the way that you treat your clients. Its not accetable. Waiting to hear from you, lyca.