Took £80 of my partners top up on day one. They removed her bundle, then told her they cannot refund her as they don't guarantee they deliver any services. That sounds to me like "Go f'off'. Terrible internet speed, and a customer service that will convince you that this company is a massive scam. Look into the huge deals they have with the UK Conservatives, that screams fruad. Oh wait, they got done for fruad donating to the conservatives. So my partner's £80 that was stolen for a service they say they don't actually need to deliver has gone to a Tory. Fantastic, just like my taxes.