Never seen worser customer service i topped up on the 20th if January it's now the 7th of February still no bundle on my acount but they deducted £25 from my acount I've rang multiple times each time I get told something diffrent on the 29th of January I was told the money will be back in my acount with in 5/7 days its now the 7th I rang and was told I need a 8 didget pin number they will contact me again in 24 / 48 hours I've been told this multiple times I've made them repeat my email address over again to make sure there getting it right I never receive emails or when I do its just an automatic response from a machine I'm a new customer just moved from 3 looks like im going back to 3 this isn't worth the hassle terrible customer service treated as if I was stupid and didn't know what I was speaking about asking am I sure I bought a bundle!! I'm sure the first thing you do when your bundle doesn't come on is check to make sure the amount was deducted from your bank ! Then another lady literally laughed down the phone pretending I can't hear you ma'am never been so stressed out by a phone company STAY AWAY !!!!!