-Original review posted on 23/4- I paid £25 to have a top up bundle to a Lyca Mobile number (Pay As You Go) on 9/4/2022, unfortunately that was a blocked number and couldn’t be used nor activated. I contacted customer service and in order to have that £25 refunded, I HAVE PAID FOR ANOTHER NUMBER PER THEIR REQUEST. They told me it would take 7 days to refund but it has now been 14 days and no money is refunded. Follow-up email has been sent by me but no progress was made by Lyca Mobile. Terrible customer service. I request a refund simply because Lyca Mobile has failed to provide me with the service I paid for. Save yourself the hassle and buy your Pay As You Go somewhere else. -Update on 25/4- I have emailed to their email ID. Let's see what happens. -Update on 27/4- Lyca Mobile contacted me earlier today saying that they could NOT refund as promised and left me with no choice but to spend that £25 to BUY ANOTHER BUNDLE from them! Yes, the same strategy they used last time to make me buy another bundle! This is totally ridiculous and I am not going to fall for the same trap again! During the conversation, I felt that Lyca Mobile was trying to tire me out by making me repeat every single detail again and again and explaining to them over and over, or providing them information that have already been provided. But I am not afraid of them and am not giving up because I am telling the truth, the whole truth and nothing but the truth. And when I asked them why I was given different stories from time to time, they simply told me they would investigate the reason why I was told that the amount could be refunded. See? I am so amazed at how Lyca Mobile also know that I was told so and how they are now trying so hard to take my £25 dishonestly. So buyer beware of them please, there are many other service providers out there, think twice before choosing Lyca Mobile. And I will keep fighting for the refund of that £25 because nothing will change the fact that Lyca Mobile has failed to provide me with the service I paid for.