Terrible customer service! If I could give them a 0 stars I would. I have emailed about 20 times with the same responses every time- it’s like writing to a robot each time the same details are requested- I provide the responses required- then the same reply comes through from another representative requesting the same information! You just go round and round in circles- in the end I gave up- that’s £20 down the drain, which to this company may not be much, but to me is a lot and could have been put to better use- stop ripping off your customers and actually help them!