Upon receiving my new sim the instructions 1) Pop your sim in. 2) Locate PIN sent separately by email 3) Use their smart PIN system to connect. They did not send me the PIN. I contacted Lyca and they needed my new Mobile number to resolve the issue. My new mobile number has never been disclosed to me on any of the documentation they have sent me!! I am unable to follow their instructions because they didn’t send the PIN and never informed me of my mobile number. I’m not impressed and their inability to resolve my issues. I would not recommend this company and there processes are flawed.