I came to write a measured response regarding my experience with lycamobile but it appears as though others have commented the same across all posts and perhaps my cautionary tale is not required. I've had quite a challenging experience with lyca despite being a customer for years as this point. I had attempted to update my balance and accidentally pressed an incorrect number, resulting in the balance being transferred to the wrong account. My mistake. Attempting to get to customer support via telephone was painful, requiring me to try every combination in their automated responses to reach support staff. The combination that lead me to a real person turned out to be close to the end, the combination being 8, 2. When finally reaching a person, they advised the mistake would be rectified in 3 days. Despite repeated calls, every staff member would say it would be fixed by the end of the day. A week later, it was beginning to interfere with my work. I contacted staff, requesting they simply refund my amount if it is faster, they state this would not be faster and to continue to wait. When mentioning the effect on my work which is mobile dependent, they stated I should just purchase another of their plans in the interim. Two weeks after the start of the incident, I call again, requesting that they aim to expedite this. Mind you, I had been calling daily after the first week and every day the customer staff would say "I'm sorry sir, we will increase the priority of this task". Does make me wonder if they ever did or whether there are simply 20 tiers of priority. When asked to speak to someone senior or in the department that does these transfers, they advised they have no way to contact these people. Could this be a disjointed company or is it a stalling tactic or is there perhaps no actual technical support team. Regardless, a month later, I receive the balance but the balance is transferred into my app. At this point I had purchased a month to month package so was simply waiting to switch to a long term plan. I attempted to do so today on the app, failed transaction. Okay, perhaps it is because there are old cards or out of date details, no worries, just need to update them on the app right? Nope, can't do that either. I call customer support, they tell me that if the app doesn't work, just use the website. Again, providing me solutions that aren't what I'm asking for, but fine, sure, I ask then for them to return my balance to my bank account as they have done previously. They tell me now they are unable to from their end, that I would need to send an email with a photo of my licence and bank account details. I question them on this as this is obviously a security concern and explain that in the past, the phone staff have been able to return my balance. They insist it is not possible. So here I am, questioning my life choices, wondering if I should simply change phone companies. Lyca is no longer the affordable option it once was and their customer support are unable to facilitate even the simplest tasks, requiring escalation to people who may or may not exist, resulting in simple tasks spanning months. I have hundreds of dollars that will probably be locked up in this account of mine for months to come, wasting away. I've given lyca mobile my money and their solution whenever I've hit a wall is to give them more of my money. Their customer support has at best been pseudosympathetic and at worst, have accused me of being the cause of the issue and therefore lycamobile should not be held accountable. The customer support I have received has been unprofessional. I would caution anyone considering lyca mobile to reconsider. In my lifetime of using lyca, I have been forced to spend time waiting on customer support to determine some sort of work around to do something that should take seconds with a touch of a button. If you value your time, good customer support, good service and good reception, I would urge you to consider looking elsewhere.