Would advise to avoid this company unless you have lots of time and energy to try and resolve the numerous problems that present at every stage. Their numerous emails and texts are confusing, ambiguous and just plain wrong on occasion. They then accuse you of failing to follow due process! You need to be very clued up to be successful in transporting in an old number whilst simultaneously pursuing an on line deal. To cut a very long story short it appears that if you do not activate your new SIM on its own number before transporting in your old number to the new SIM, then you lose the deal that you purchased on, and cannot make calls etc without purchasing another bundle. Completely unsatisfactory - it really shouldn't be this difficult. Despite them arguing otherwise there is nothing in their texts or emails that explains to the customer that the order of activation and portation is critical. The only good thing is that they agreed to reimburse me, but I now have a phone that currently I cannot use and have to purchase yet another SIM card, or a deal off the Lyca website that is much dearer than the cut price one I initially purchased. Just unacceptable bad from Lyca and I am now effectively phone less for many days whilst I go through the whole process again.