Don't start, scammers We paid €40.50 on May 13 for a bundle that we did not receive. After many calls, we were promised that the money would be refunded within 24 hours. After 2 days I called again and was told by a very unfriendly gentleman that I had to be patient, it could take 22 days before I would get the money back. The 22 days are now over and I call again. Now I am told that I have to re-apply because the account number is incorrect. Lyca also activated the bundle after 2 weeks, while the agreement was that the €40.50 would be refunded. We had bought another bundle pending the promised payment. Now almost 2 months and many minutes and emails further and still no refund. What a bunch of scammers!! Update: Lyca responds and will treat my complaint with highest priority? This should have been arranged immediately after sending proof of payment. Will we now get our money back or will Lyca fail again? Or are the ladies here who call customer service again rudely spoken to by a man who doesn't speak Dutch? M curious. Update 13-7, now a week later: Still no refund! What's hard? Proof of payment sent several times, several times promise that lyca will pay because we have not received the paid bundle and have not received a single cent back. Real scammers, don't get involved. Update 14-7 Lyca does not want to fulfill the repayment of €40.50 that has been promised for 2 months. Because we are still using the bundle (which was not connected in the first place). Of course we use it, we have been kept on a leash for 2 months! My advice: take sim only from another provider and do not work with Lyca. If there is a problem you will have to deal with a very unfriendly customer service that says everything but does nothing