Applied for a great value looking SIM through a link on the Money Saving Expert site. No email confirmation of order received, but they took my initial payment. SIM arrived within a couple of days. Instructions said my activation PIN had been emailed, but I had received nothing. Phoned Customer Service - no help at all. Eventually got PIN by text, only when I had put the SIM card in my phone. Tried to connect using PIN provided, got a message saying 'wrong PIN' or words to that effect. Phoned Customer service again, but having been on hold for 5 mins decided to bail out and forget all about changing to Lycamobile. I have written off the initial amount I was charged.