This is without a doubt the worse phone company I have ever had the misfortune of being with. I transferred from plusnet mobile after 5 years as lyca were offering a cheap 1month rolling sim deal. It was cheap, I'll give them that. I lasted 2 months with them. Firstly, their services are unreliable, phone calls often cut out without warning. Not too much of an issue for friends/family, you can just phone back. But what about a customer service line in which you have to wait 15-20mins to get through? You get through. Oh joy! Oh relief!.... the call cuts out. Start again buddy. Not only did this happen for a number of different companies, the most common one was for Lyca customer services themselves!!!! One time I phoned twice in a row, waited 20mins each time, the call cut out both times after 30-45seconds. So incredibly frustrating. Not to mention data wouldn't always work and they also managed to screw up my port-in somehow so my port-in number displayed on calls, but not when I texted someone. I mean how do you even screw that up?! Contacted technical help twice about it. First time they said 'it's solved!' (it wasn't) the next time they just ignored me and never got back to me about it.....I should definitely phone customer services about that.....oh wait...... Anyway left them for another provider and I will never, ever be back, even if they offered me their services for free.